the Future of Sales and Inside Sales in 2026

We remember how sales used to be only suit-and-shake? Funny how quickly that image fades. Now, sales is a timed video, a threaded Slack message, a predictive score, and occasionally, a real human conversation that feels like a relief. The future of inside sales in 2026 is not just about tech; it’s about how people feel when they talk to you. For businesses in India and worldwide, that’s the real competitive edge. The Forces That Matter 1.AI in sales has matured. Not just flashy scripts, but real help, such as lead prioritisation, content suggestions, and call summaries. AI takes care of the grunt work so reps can ask the right questions. 2.Buyers are fast and remote. They expect tailored answers on their schedule, sometimes in a chat, in a 5-minute demo, or in a quick trial. 3.Markets like India are experimental hubs. Teams in Chennai, Bengaluru, and Pune aren’t just supporting global sales; they’re testing new approaches that actually scale. 4.Hybrid...